Terms of Service

1. The Services

PARDX provides personal AI Entities: software systems that can remember context you share, work toward goals you set and perform tasks you authorise. PARDX provides the software, infrastructure, integrations, computing resources and AI capabilities that make your Entity work.

We may introduce, change or discontinue features, integrations, capabilities or plans, subject to applicable law and any commitments we have made to you. Some features may be offered as previews, may be available only to some users, or may not yet be available.

2. Eligibility and accounts

You must be at least 18 years old, able to form a binding contract with PARDX, and not barred from using the Services under applicable law. The Services are not intended for anyone under 18. If you use the Services for an organisation, you confirm that you are authorised to accept these Terms for it, and “you” includes that organisation.

You are responsible for your account, for keeping your sign-in methods secure and for activity under your account. Provide accurate information and tell us promptly at info@pardx.io if you believe your account has been compromised.

3. AI Entities and authorised actions

Depending on the features available and the permissions you grant, your Entity may perform single actions or sequences of actions in response to specific instructions, general goals, recurring authorisations or configured automations. These may include communicating with people and organisations, using connected services, using its own computer and browser, and creating or changing information.

By enabling a feature, granting a permission, connecting a service or authorising an action, you instruct PARDX to make that functionality available to your Entity within the scope of that authorisation. Some authorised work may continue over time without separate confirmation of every intermediate step.

You are responsible for giving lawful instructions, for keeping your permissions and authorisations appropriate for your needs, and for reviewing them as your needs change. We may require additional confirmation, limit functionality or decline actions for security, safety, legal or operational reasons. Higher-risk actions may require your approval before they are performed.

That your Entity is able to carry out an instruction does not guarantee that it will do so accurately, successfully or as you intended.

4. Nature of the relationship

Your Entity is designed to act on your instructions and in your interests within the limits of the Services and the law. Using the Services does not, by itself, make PARDX your agent, fiduciary, partner, employee, lawyer, financial adviser or other professional, and does not create any such relationship between you and PARDX. You remain responsible for decisions you make and actions you authorise.

5. Responsibility for your Entity’s conduct

Your Entity acts for you. As between you and PARDX, and to the extent permitted by law, everything your Entity sends, says, posts, signs, buys or does under your account, on your instructions or within the permissions and automations you set, is treated as your own communication or action, and you are responsible for it. This includes emails, messages, calls, statements about other people or organisations, and agreements or commitments made on your behalf.

PARDX does not review or approve your Entity’s communications before they are sent, does not adopt or endorse them, and is not the author or publisher of them. If your Entity says something you did not intend, including something offensive, inaccurate or harmful, you are responsible for correcting it with the people involved, and you can tell us at info@pardx.io so we can investigate and improve safeguards.

You must not use your Entity to make statements you know to be false or defamatory, to harass anyone, or to make commitments you are not authorised to make.

6. Interactions with other people and Entities

Where available, your Entity may communicate and coordinate with other people, organisations and other people’s Entities. Communications sent by your Entity on your instructions are sent on your behalf, and you are responsible for them as if you had sent them yourself, to the extent permitted by law.

Other people and their Entities are not controlled by PARDX. Each user is responsible for their own Entity, and PARDX is not responsible for what another person or their Entity says, sends or does, to the extent permitted by law. Treat information received from them with appropriate care, and report abuse to info@pardx.io. Connecting with another Entity does not give it access to your private conversations, memory or connected accounts.

7. Limits of artificial intelligence

The Services use probabilistic AI and automated systems that may produce incorrect, incomplete, outdated, unexpected or misleading output, including output that is offensive, inappropriate, or inaccurate about real people or organisations. An Entity may misunderstand instructions, miss relevant context, make wrong decisions, or perform actions that do not produce the result you intended. These may include communications, changes in connected services, creating, changing or deleting information, and other supported activities.

Some actions may have consequences that are difficult or impossible to reverse. Use appropriate judgement when authorising consequential activities, review what your Entity prepares before it is sent where the matter is sensitive, important or concerns other people, and verify information and results independently where it matters. Output is not professional advice; do not rely on it as medical, legal, financial, tax or other professional advice.

Except as required by law or expressly agreed in writing, PARDX does not guarantee the accuracy, completeness, suitability, successful execution or outcome of AI-generated content or automated actions.

8. Third-party services

The Services may let you access third-party applications, websites, accounts, APIs and platforms. They are operated independently and governed by their own terms and policies. You are responsible for having the authority to connect and use third-party accounts through PARDX, and for complying with their terms.

To the extent permitted by law, PARDX is not responsible for the availability, reliability, security, content or independent actions of third-party services. We may change, restrict or discontinue integrations for operational, security, contractual or legal reasons.

9. Your content and AI output

You keep any ownership rights you have in content you submit, upload or provide through the Services (“Your Content”). You grant PARDX a worldwide, non-exclusive, royalty-free licence, with the right to sublicense to our service providers as necessary, to host, store, reproduce, process, transmit, adapt and otherwise use Your Content solely as reasonably necessary to provide, operate, maintain, secure, personalise, support and improve the Services, in line with these Terms and our Privacy Policy. This licence ends when Your Content is deleted from the Services, except for copies we must keep by law or that remain for a limited time in backups.

This licence does not permit PARDX to use your private content to train general-purpose AI models.

You confirm that you have the rights and permissions needed to provide Your Content and to have it processed through the Services, including information about other people.

As between you and PARDX, and to the extent permitted by law, you own the output your Entity creates for you. Output may not be unique, and similar output may be created for others. You are responsible for how you use output, including making sure it does not infringe the rights of others.

10. Acceptable use

You must not use the Services, or instruct your Entity, to:

• break the law or violate the rights of others, including privacy and intellectual property rights;
• commit fraud, impersonate any person or organisation, or misrepresent your Entity’s relationship to you;
• send spam, unsolicited bulk messages or automated communications that the recipient has not agreed to where consent is required;
• access accounts, systems or data without authorisation, or bypass security or access controls;
• harass, threaten, exploit or harm anyone, including minors;
• create or distribute malware, or interfere with or overload the Services or other systems;
• reverse engineer, decompile or extract source code, model weights or system instructions from the Services, except where the law allows it despite this restriction;
• use the Services or their output to build a competing product or to train AI models in breach of these Terms;
• resell or provide the Services to others without our written permission.

11. Plans, fees and payments

Some features may require a paid plan. Prices, usage limits and billing terms are shown before you buy. Subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time and keep access until the end of the paid period. Except where the law or the platform you bought through requires otherwise, payments are non-refundable. Purchases made through an app store are also governed by that store’s terms, including its refund process.

We may change prices or plans with notice before the change applies to you. You are responsible for applicable taxes.

Transactions your Entity performs

Payments for PARDX plans are separate from any transaction your Entity may carry out with third parties on your behalf, where that functionality is available. You are responsible for transactions you authorise, including those made within limits or recurring authorisations you set. Such transactions are between you and the third party and are governed by its terms. We may apply limits, confirmations or restrictions, but we do not guarantee that every unintended transaction will be prevented, and some transactions cannot be reversed.

12. PARDX’s rights

PARDX and its licensors keep all rights in the Services, including our software, infrastructure, models, interfaces, designs, Entity characters, trademarks and other technology. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services under these Terms. If you send us feedback, we may use it without obligation to you.

13. Security, monitoring and intervention

PARDX may use automated measures and, where the law allows and subject to our Privacy Policy, limited human review to operate the Services, investigate abuse, protect security and enforce these Terms. We may keep technical records and activity logs for legitimate operational, security and compliance purposes. We may suspend, interrupt or decline actions or access where reasonably necessary to protect you, others, the Services or PARDX. We are not obliged to monitor every action or communication made through the Services.

14. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

PARDX does not warrant that the Services will be uninterrupted, error-free or completely secure, or able to complete any particular task or achieve any particular result, or that AI-generated output or automated actions will be accurate, complete, appropriate or consistent with your intent.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by applicable law, PARDX and its affiliates, directors, officers, employees, agents and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business opportunities, goodwill or data, arising out of or relating to the Services or these Terms, however caused and on any theory of liability, even if advised of the possibility of such damages.

To the extent permitted by law, this applies to claims involving AI-generated content, failed or incorrect task execution, unintended communications or transactions, statements made by your Entity or by any other user’s Entity (including statements that are offensive, inaccurate or defamatory), modification or loss of information, interruptions and other automated actions.

To the maximum extent permitted by law, the total liability of PARDX and the parties above for all claims arising out of or relating to the Services or these Terms will not exceed the greater of US $100 or the amounts you paid PARDX for the Services in the twelve months before the event giving rise to the claim.

To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be brought within one year after it arises, or it is permanently barred.

These limits do not apply to liability that cannot lawfully be excluded or limited, such as liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

16. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless PARDX and its affiliates, directors, officers, employees and agents from third-party claims, losses and costs (including reasonable legal fees) arising from: your breach of these Terms; your violation of law or of anyone’s rights; instructions you give your Entity; communications, statements and actions your Entity makes or takes under your account or within the permissions you granted, including claims of defamation, harassment, privacy violation or infringement; your connected accounts; or content you provide. We will tell you about the claim, and you may not settle it in a way that admits fault for PARDX without our consent. This does not apply to the extent a claim results from our own breach or misconduct. If you use the Services as a consumer, this section applies only to the extent permitted by the consumer laws where you live.

17. Suspension and termination

You may stop using the Services and delete your account at any time in the app. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to prevent harm, giving notice where reasonable. We may also discontinue the Services with reasonable notice.

When your account ends, your Entity stops working on your behalf, scheduled and ongoing tasks and automations stop, and connections to third-party services end. Actions already completed, including messages already sent and transactions already made, cannot be undone. Your data is handled as described in our Privacy Policy. Sections that by their nature should survive termination survive, including sections 5, 9, 12 and 14 to 20.

18. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, and, for section 18.2, the U.S. Federal Arbitration Act, without regard to conflict-of-laws rules.

18.1 Informal resolution first

Before starting any claim, contact us at info@pardx.io with a description of the dispute. Both of us will try in good faith to resolve it within 60 days.

18.2 Arbitration (United States)

If you live in the United States, you and PARDX agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration, not in court, except that either of us may bring an individual claim in small-claims court, and either of us may seek injunctive relief in court for misuse of intellectual property. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, by a single arbitrator, and may be conducted online or by phone. If 25 or more similar claims are brought by the same or coordinated counsel, they may be administered in batches as the rules permit.

You and PARDX waive any right to a jury trial and to bring or take part in any class, collective or representative action. Claims may be brought only in an individual capacity. If this waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.

Opting out: you can opt out of this section 18.2 by emailing info@pardx.io within 30 days of first accepting these Terms, with your name, account email and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

18.3 Courts

Claims not subject to arbitration will be resolved exclusively in the state or federal courts located in Delaware, and both of us consent to their jurisdiction.

18.4 Consumers outside the United States

Section 18.2 does not apply to you if you live outside the United States. If you are a consumer in the European Union, the United Kingdom, Israel or another country whose laws give you mandatory protections, nothing in these Terms removes those protections, including your right to bring proceedings in your local courts.

19. Changes to these Terms

We may update these Terms as the Services or the law change. We will post the updated Terms here with a new date and, for material changes, give notice in the app or by email before they take effect. If you keep using the Services after changes take effect, you accept the updated Terms. If you do not agree, stop using the Services and delete your account.

20. General

• Entire agreement: these Terms, together with the Privacy Policy and any terms you accept for specific features, are the entire agreement between you and PARDX about the Services.
• Severability: if any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms will remain in effect.
• No waiver: not enforcing a provision is not a waiver of it.
• Assignment: you may not transfer these Terms without our consent. We may transfer them in connection with a merger, acquisition or sale of assets, or to an affiliate.
• Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• Apple: if you downloaded the app from Apple’s App Store, Apple’s standard Licensed Application End User License Agreement also applies to your use of the app, alongside these Terms.

21. Contact

Pardx Inc. Questions about these Terms: info@pardx.io.